Customer Support Administrator – 4 Month Contract Contract

We are looking for a Customer Support Administrator to join a dynamic team supporting a growing digital entertainment and e-commerce platform. This role is ideal for professionals who enjoy solving customer issues, improving processes, and working collaboratively across operations and support teams.

You will handle inbound customer queries, assist with operational tasks, and contribute to enhancing the overall user experience.

Key Responsibilities

• Manage incoming customer queries and resolve issues efficiently

• Identify the root cause of problems and work to prevent recurrence

• Collaborate with operations, marketing, and other teams to improve processes

• Assist in operational tasks such as e-commerce store management and logistical support

• Support marketing campaigns and respond to client requests

• Maintain accurate records and monitor service performance

• Ensure high levels of customer satisfaction through timely and professional responses

Requirements

• High level of literacy and numeracy

• Exceptional attention to detail

• Strong IT skills and comfort using digital platforms

• Excellent organisational skills and ability to prioritise tasks

• Clear and professional communication skills

• Proactive and solutions-oriented mindset

Preferred / Ideal Qualifications

• Prior experience in customer support

• Experience in e-commerce or retail operations

• Familiarity with KPI tracking and performance metrics

• Ability to work in a fast-paced environment

Why Apply?

• Gain experience in a fast-growing digital platform

• Flexible work environment

• Opportunity to work on operational and customer-focused projects

• Short-term contract with potential for future opportunities

How to Apply

Candidates can apply directly through Talents Quest by submitting their resume and completing the online application process.

Company Type: Confidential Employer

Tagged as: 4 Month Contract, Administrative Support, Client Support, Contract Job, Customer Care, Customer Experience, Customer Service, Customer Support Administrator, Digital Platform Jobs, E-commerce Support, Fast-Paced Environment, Online Store Support, Operations Support, Remote Jobs, Retail Support, Temporary Job, Ticketing System, UAE Jobs, UK Jobs, USA Jobs