We are looking for a Customer Support Administrator to join a dynamic team supporting a growing digital entertainment and e-commerce platform. This role is ideal for professionals who enjoy solving customer issues, improving processes, and working collaboratively across operations and support teams.
You will handle inbound customer queries, assist with operational tasks, and contribute to enhancing the overall user experience.
Manage incoming customer queries and resolve issues efficiently
Identify the root cause of problems and work to prevent recurrence
Collaborate with operations, marketing, and other teams to improve processes
Assist in operational tasks such as e-commerce store management and logistical support
Support marketing campaigns and respond to client requests
Maintain accurate records and monitor service performance
Ensure high levels of customer satisfaction through timely and professional responses
High level of literacy and numeracy
Exceptional attention to detail
Strong IT skills and comfort using digital platforms
Excellent organisational skills and ability to prioritise tasks
Clear and professional communication skills
Proactive and solutions-oriented mindset
Preferred / Ideal Qualifications
Prior experience in customer support
Experience in e-commerce or retail operations
Familiarity with KPI tracking and performance metrics
Ability to work in a fast-paced environment
Gain experience in a fast-growing digital platform
Flexible work environment
Opportunity to work on operational and customer-focused projects
Short-term contract with potential for future opportunities
Candidates can apply directly through Talents Quest by submitting their resume and completing the online application process.
Company Type: Confidential Employer
Tagged as: 4 Month Contract, Administrative Support, Client Support, Contract Job, Customer Care, Customer Experience, Customer Service, Customer Support Administrator, Digital Platform Jobs, E-commerce Support, Fast-Paced Environment, Online Store Support, Operations Support, Remote Jobs, Retail Support, Temporary Job, Ticketing System, UAE Jobs, UK Jobs, USA Jobs
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