Customer Success Manager Freelance

London / Remote
£60,000 – £70,000 per year | Permanent

We are seeking a Customer Success Manager to lead strategic customer relationships and drive long-term value for our largest clients. This role is ideal for experienced professionals who excel at managing enterprise accounts, maximizing platform adoption, and identifying opportunities for account growth.

You will serve as a trusted advisor, working closely with internal teams to ensure exceptional customer experience, adoption, and retention, while contributing to company-wide success.

Key Responsibilities

• Develop and maintain strong relationships with strategic accounts

• Advise customers on maximizing value from platform usage

• Identify opportunities to expand service adoption and revenue within existing accounts

• Collaborate with product, engineering, support, sales, and marketing teams to deliver high-quality customer outcomes

• Monitor account health and proactively address risks to retention or satisfaction

• Ensure CRM records are accurate and up-to-date, maintaining strong data hygiene

• Support forecasting and reporting for customer accounts

• Lead initiatives to streamline workflows, implement scalable solutions, and enhance customer experience

• Act as a customer advocate within the company, communicating client needs and feedback

Requirements

• Minimum 4 years experience in Customer Success, Account Management, or Business Development

• Proven success managing enterprise or high-value accounts

• Strong interpersonal and presentation skills, capable of engaging with C-level executives

• Tech-savvy and comfortable in fast-paced, startup or SaaS environments

• Analytical mindset with ability to forecast account performance and KPIs

• Excellent verbal and written communication skills

• Ability to challenge processes, identify inefficiencies, and implement improvements

• Experience in the UK & Ireland market preferred

• Right to work in the UK (direct applicants only, no agencies)

Why Apply?

• Work remotely or from London with a dynamic and growing company

• Opportunity to manage strategic accounts and impact company growth

• Collaborate across cross-functional teams and drive initiatives

• Competitive salary and permanent position with long-term career potential

How to Apply

Candidates can apply directly via Talents Quest by submitting their resume and completing the online application process.

Company Type: Confidential Employer

Tagged as: Account Expansion, Business Development, Client Success, Cloud Platform Jobs, CRM, Customer Experience, Customer Relationship Management, Customer Retention, Customer Success, Customer Success Manager, Enterprise Account Management, London Jobs, Permanent Job, Remote Jobs, SaaS Jobs, Startup Jobs, Strategic Accounts, Tech Industry Jobs, UK Jobs, UK&I Jobs