Customer Experience Specialist Freelance

We are hiring a Customer Experience Specialist to support professionals using a fast-growing digital marketplace. This role is ideal for experienced customer support professionals who enjoy solving problems, working in a fast-paced environment, and contributing to a high-quality user experience.

You will play a key role in supporting users, maintaining platform reliability, and ensuring smooth operations across chat, voice, and email channels.

Work Location

• Remote

• Open to candidates based in UK, Europe, and Canada

Employment Type

• Full-Time

• Shift-based (5 working days within a 7-day cycle)

• Weekend availability (Saturday & Sunday) is required

Key Responsibilities

• Provide fast, accurate, and empathetic customer support through chat, email, and voice

• Assist users with platform issues, shift-related queries, and payment concerns

• Use CRM tools to track cases, update records, and maintain clear internal documentation

• Apply strong judgment to resolve issues independently and escalate when necessary

• Personalize responses and maintain a professional, friendly communication style

• Identify recurring issues and suggest process improvements

• Support new users during onboarding and help them understand platform workflows

• Maintain high service standards in all customer interactions

Requirements

• Fluent English (spoken and written)

• Minimum 2 years of experience in customer support (chat or voice)

• Experience using CRM tools such as Zendesk, Salesforce, or similar

• Strong experience with Google Workspace (Docs, Sheets, Gmail)

• Ability to work efficiently in a fast-paced environment

• Strong problem-solving skills and attention to detail

• Team-oriented mindset with a proactive attitude

• Comfortable working in rotational shifts, including weekends

System Requirements

• Minimum 15 Mbps wired internet connection

• Intel i5 processor or equivalent

• At least 12 GB RAM

• Quiet and professional work environment

• Reliable power and internet connection

Compensation

Annual Salary Range:
USD 24,000 – USD 40,000 (based on experience and skills)

Why Apply?

• Work remotely with an international team

• Growth opportunities and long-term career development

• Structured workflows and supportive team environment

• Opportunity to develop leadership skills over time

How to Apply

Interested candidates can apply directly through Talents Quest by submitting their updated resume and completing the application process online.

Tagged as: Chat Support, CRM Experience, Customer Experience Specialist, Customer Service Representative, Customer Support, Email Support, Full Time Job, Global Careers, Healthcare Support, International Jobs, London Jobs, Remote Customer Support, Remote Jobs, Salesforce, Shift Based Job, UK Remote Jobs, Voice Support, Weekend Availability, Zendesk