Frequently Asked Questions
What is Talents Quest?
Talents Quest is a recruitment and freelance marketplace that connects job seekers, employers, and freelance clients — with structured assessment interviews, AI-powered support, and secure escrow payments for project work.
Is Talents Quest free to use?
Creating a candidate account and browsing jobs is free. Employers can post jobs on our free tier or upgrade to a paid subscription for additional features. Freelance clients and freelancers use a credit-based system for project bidding — see Pricing for details.
How do I contact support?
Use the Contact Us page, or chat with our AI assistant (bottom-right of any page) for instant help with common questions.
How do I apply for a job?
Create a free account, complete your profile with your resume and experience, then browse jobs and click Apply. Some employers may require you to complete an assessment interview as part of the process.
What is an assessment interview?
A structured video interview that some employers require as part of their hiring process, giving them more signal than a resume alone. Fees, if any, are shown before you book.
Can I delete my account?
Yes. Go to Account Settings and choose to delete your account. This is immediate and permanent — your profile and application history will be removed.
How do I post a job?
Register a company account, complete verification, and post your job from your employer dashboard. Verified companies typically see higher application rates from candidates.
Why should I verify my company?
Verification adds a trust badge to your listings, which candidates use to gauge legitimacy — unverified postings tend to get fewer quality applicants.
Can I cancel my subscription anytime?
Yes, from your employer dashboard. Cancelling stops future billing but doesn't refund the current period — see our Refund Policy for details.
How does escrow work on project milestones?
The client funds a milestone before work begins. Once you deliver and the client approves the milestone, funds are released to you. This protects both sides — clients don't pay for undelivered work, and freelancers know funds are already secured before starting.
What are credits used for?
Credits are used to submit proposals/bids on freelance projects. You can purchase credit packages from your candidate dashboard.
What happens if a client and freelancer disagree on a milestone?
Try to resolve it directly first. If that doesn't work, contact us and we'll help mediate — though we're not a party to the underlying work agreement, so we can't force a specific outcome. See our Terms & Conditions for details.
What payment methods are supported?
We support Stripe and PayPal for assessment fees, credit purchases, employer subscriptions, and project escrow funding.
Is my payment information stored on Talents Quest servers?
No. Card details are processed directly by Stripe/PayPal under their own security standards — we never store your full card number.