Refund Policy

Last updated: August 2026

Assessment Interview Fees

If you need to cancel a booked assessment interview more than 24 hours in advance, contact us for a full refund. Cancellations within 24 hours of the scheduled time, or no-shows, are generally non-refundable, though we review requests on a case-by-case basis.

Credit Packages

Credits purchased for project bidding are non-refundable once used to bid on a project. Unused credits may be eligible for a refund within 14 days of purchase — contact us to request one.

Employer Subscriptions

Subscription plans can be cancelled at any time from your employer dashboard. Cancellation stops future billing but does not refund the current billing period already paid for. If you believe you were charged in error, contact us within 14 days of the charge.

Project Escrow Funds

Funds held in escrow for a project milestone are refundable to the client if the milestone work is not delivered, subject to review of the circumstances. Once a milestone is approved by the client and released to the freelancer, that payment is final and non-refundable through Talents Quest.

Payment Processor Disputes

If you dispute a charge directly with Stripe, PayPal, or your card issuer instead of contacting us first, your account access may be limited while the dispute is investigated. We encourage contacting us directly first — most issues can be resolved faster that way.

How to Request a Refund

Contact us through the Contact page with your account email and the transaction in question. We aim to respond within 3 business days.